TOWING FAQ

Expert answers to frequently asked questions about towing

Will my all-wheel-drive vehicle need a flatbed tow truck?

Not necessarily. Traditional wheel-lift tow trucks have the capability to handle these vehicles, but we have flatbed tow trucks available too.  When you call Big Reds Towing an expert will appraise your situation carefully and bring the right equipment and people to help you, in a safe and professional manner.

In most cases, yes, though manufacturers typically recommend doing so for limited distances. Of course most cars on the roads today have automatic transmissions, and we have plenty of experience in towing them.  We also have flatbed tow trucks available too. When you call Big Reds Towing, our expert technicians will evaluate your situation carefully, choose the right equipment and tow your vehicle safely wherever it needs to go.

Certainly. Many vehicles with lowered suspension can be towed safely using a standard tow truck. For vehicles with particularly low clearance, we utilize other equipment.  When you call Big Reds Towing, an expert professional will evaluate your situation and send an expert technician with the right equipment and experience to handle it. Read some reviews from our real customers here

No, quite the contrary. When your car is lifted by its tires, it utilizes its own suspension system. Additionally, the tow truck’s suspension absorbs the majority of bumps encountered during towing, resulting in a smoother ride for your vehicle. Our tow truck drivers are known for their professionalism, and for the expert care they give to all vehicles and people we’re called to help. 

No, not for the light duty and medium duty towing we do.  But we do require our drivers to have flawless driving records, high mechanical aptitudes and solid experience in automotive maintenance and repair.  We strive to be the best towing company in Wooster, and we employ only courteous professional drivers. Read our reviews here

We rely upon of years of experience, ongoing training and staying abreast of industry trends.  Automobile manufacturers establish towing guidelines, which are often compiled into an annual publication. These publications serve as standard equipment for professional tow truck drivers, ensuring they have access to the specific procedures for each vehicle. Our technicians are never “winging it” when we come to help you. 

Absolutely. As vehicles authorized to provide towing services in Ohio, our trucks are subject to inspection by the Public Utilities Commission of Ohio (PUCO) and by the Ohio State Highway Patrol (who have a station not far from our Wooster garage. 

Additionally, we use our vehicles daily, inspect them thoroughly, and perform all scheduled maintenance and required service on them ourselves to keep them in tip-top shape and ready to perform whenever you need us. Professionalism isn’t just something we print on our business cards. 

Yes, we have all the equipment and expertise to tow motorcycles safely without causing any damage. We also have years of experience in hauling motorcycles (road bikes and dirt bikes) ATVs, UTVs, four-wheelers and side-by-sides too. 

Yes, our drivers are experts in car lockouts and are equipped with a many tools designed for unlocking vehicles.

It’s crucial to avoid allowing individuals without proper training to attempt to unlock your car, because the internal components and wiring in the doors of modern cars are extremely delicate.

Big Reds towing employs only experienced, expert technicians who care about people and their vehicles. We perform lockout service all the time, and we take care to do it right. Read our reviews here.

Absolutely. Our commitment to service knows no time constraints, especially when a someone requires emergency assistance.  As a round-the-clock towing service, we ensure that help is always available, day or night, every day of the week. We don’t use a call center or answering service.  The owners of our company answer the phone ourselves.

When you need roadside assistance in Wooster, or anywhere in our service area, you can count on Big Reds Towing for expert help delivered with the care and professionalism you deserve — at any time. 

Read what our customers say about us here.